Hoist Finance’s goal is to be the preferred partner throughout the entire collection process. A true understanding of customer circumstances and a focus on reaching amicable settlements are key parameters for success.
By the time customers come into contact with Hoist Finance, their journeys will often already have been emotionally and financially challenging. They will have experienced a number of claims and debt collection activities, which take a toll on well-being. In order to meet customers in the best possible manner, Hoist Finance’s teams are trained to focus on putting the customer at ease and achieving the best outcome for all parties involved in the process. It is of crucial importance to Hoist Finance that employees continue to be responsive and respectful when working with customers to reach a viable and realistic solution.
Collection process overview: