Our position in the financial ecosystem
Hoist Finance’s business model is designed to ensure stability, while delivering growth and long-term strategic initiatives. The model is is distinguished by solution-oriented agreements with our customers, the borrowers – always with respect, trust and an amicable approach.
Hoist Finance has over 20 years’ experience in the acquisition and collection of more than 2,100 portfolios of non-performing loans. The company’s success is based in part on long-term relationships with its partners. Hoist Finance is regarded as a transparent, reliable partner to banks and is also a regulated financial institution supervised and governed by the same authorities and regulations as other banks, building trust among the banks.
After purchasing non-performing loans from banks, Hoist Finance contacts the customer normally by phone, by mail or in personal meetings, depending on the market. A thorough customer analysis is conducted prior to the first contact in order to obtain the best possible understanding of the customer’s situation. Treating customers respectfully is essential to the company’s business. Focus is on working with each customer to create a reasonable, long-term instalment plan. The guidelines for the company’s collection method are transparency, dialogue and mutual respect. The goal is for the customer to be satisfied, debt free and able to return to the financial ecosystem as a trusted bank customer.