In 2017, Hoist Finance conducted extensive dialogues with external stakeholders. The objective was to increase understanding of how various stakeholder groups perceive the company’s sustainability efforts and which sustainability topics they deem important.
Hoist Finance’s stakeholders are groups and individuals who, directly or indirectly, are affected by the company’s operations: employees; shareholders; business partners; customers and society at large. Hoist Finance has a goal of creating long-term value for stakeholders and gaining their confidence. The compiled results show that the stakeholders consider four sustainability aspects to be of particular importance to Hoist Finance:
- Respect for customers’ privacy
- Compliance with laws and regulations
- Ethical and fair treatment of customers
- Ensuring customer satisfaction